Fix payment issues on your business relationship

If you try to purchase something on Google Play but your payment is declined or won't process, try the steps beneath.

Troubleshoot Payment and Society Issues

If you've bought something and so have a problem with or question about it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a reddish alert, enter your payment information and await for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a different payment method

If there'southward a trouble with one payment method you lot can endeavor paying with a dissimilar i.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the item you want to buy & tap the cost.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Gear up credit and debit menu errors

There may be a problem with your credit or debit card if you run into one of the following fault messages:

  • "Unable to process payment: low carte du jour rest"
  • "Unable to consummate transaction. Delight use some other form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or try another card"

To ready these errors, try the following steps:

Make sure your card & address data is upwardly to date

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this information utilise Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method yous are trying to utilize for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Bank check that your carte du jour accost matches the accost in Google Payments

If your credit bill of fare is registered to a different address that can cause the payment to be declined. Cheque the zip code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method yous are trying to use for the buy.
  3. ClickEdit.
  4. Bank check that the accost listed matches the billing address of your menu.
  5. If needed, update the address.

And then, endeavour your purchase again.

Submit any extra information that is requested

If the error bulletin is followed past instructions for submitting additional information to Google, delight submit it. Nosotros volition not exist able to procedure the transaction on your account without this information.

Cheque you lot have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to brand sure you have plenty to complete the purchase.

Contact your bank or bill of fare issuer

Your carte du jour may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to ask almost the transaction and see if they know the reason for the decline.

Prepare errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Souvenir Cards, and more)

If you lot see "Your payment was declined due to an issue with your account"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • We demand a little more information to protect your business relationship against fraud.
  • We need a little more information to comply with EU law (Customers from European Union fellow member states only).

To help fix these bug:

  1. Go to the payments center.
  2. Take activity on any errors or requests in the payments heart.
    • You might need to verify your identity before you can buy anything through your Google Business relationship.
  3. Make certain your name, address, and payment information are upwards to date.

If you are trying to pay by directly carrier billing (pay through your mobile service provider bill)

If you lot're having trouble paying through direct carrier billing, try the following:

  • Brand sure y'all're connected to your carrier network, directly or by wi-fi.
  • Make certain you lot've added direct carrier billing equally a payment method.
  • Make certain you're using the local currency.

If y'all still have bug, contact your mobile telephone service provider for help.

If you can't add a payment method or have a problem with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Await for whatsoever notifications or requests for information & provide anything that'southward asked for.
  3. Check that your accost is upwards to appointment.
  4. Bank check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the bill of fare before you tin can use information technology once again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll detect a temporary accuse on your card statement forth with an eight-digit code.
  5. To complete verification, become to pay.google.com and enter the eight-digit code.

If y'all try to verify the payment method once again:

  1. Confirm which bill of fare you desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Expect upward to two days.
    • If more than 2 days: Check your card statement. You lot should notice a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit code.

Bill of fare is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to brand the buy again with a different carte.

If the card you want to utilise isn't listed, follow the on-screen instructions to add together a new card.

If you employ dual SIM carte du jour devices

Check if the correct SIM carte du jour is in slot ane and remove any SIM card from slot 2.

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